Trixbox Voicemail System Options

The following options are available when checking your voicemail:


Main Menu:

«1» Listen to first available message

«2» Change voicemail folder

«3» Go to Advanced Options

«0» Go to Mailbox Options

«#» Exit


During and after a message (option 1):

«2» Skip to the beginning of the message (while listening) 

«3» Go to Advanced Options

«5» Repeat current message

«6» Skip the current message

«7» Delete the current message

«8» Forward the current message to another extension

«9» Save the current message to a folder

«#» Fast forward the message 3 seconds

«*» Rewind the message 3 seconds


While in Advanced Options (option 3):

«1» Send a reply voicemail to caller

«2» Call the user back based on Caller-ID (“CallReturn”)

«3» Listen to message date and time

«4» Place an outgoing call to an external number (“CallOut”)

«*» Return to the Main menu

Note: Options 2 and 4 will function only if “CallReturn” or “CallOut” are enabled from the “Extensions” page in the administrative control panel for the user.


While in Mailbox Options (option 0):

«1» Record your unavailable message

«2» Record your busy message

«3» Record your name (used within the Name Directory)

«4» Record your temporary message/Remove your existing temporary message (supersedes all other greetings)

«5» Change your voicemail password (if your trixbox Pro is online, your queue password will automatically be updated within 5 minutes)

«*» Return to the Main menu

Trixbox Voicemail Greetings

Trixbox supports three different types of voicemail greetings configurable via the voicemail system.

Record a new voicemail greeting

  • From your phone, push the ‘voicemail’ button
  • Enter your PIN code (set by your administrator
  • Press 0 for ‘other options’
  • Follow the prompts to record your busy, unavailable, and/or vacation greeting


Your unavailable greeting will be used when you phone rings for a specified period of time without being answered.  As the name implies, this greeting is meant to play when you are away from the phone.


Your busy greeting will be used whenever you are on the phone and a second call comes through to your extension.  If you choose not to answer the second call, the caller will hear your busy greeting after the default ringing period (configured by your administrator)


Your vacation greeting supercedes both ‘unvailable’ and ‘busy’ greetings and plays for all incoming calls after the default ringing period (configured by your administrator).  The vacation greeting is intended for holidays and sick days.  Once recorded, it is automatically active for your voicemail box.  You must disable the greeting via the voicemail system in order to restore your unavailable and busy greetings.

Will my greetings be overwritten if I set a vacation greeting?

Remember – each greeting type is recorded into an independent sound file.  They are not dependent on each other. So your greetings will not be overwritten even if you set a vacation greeting

How to remove a Vacation greeting:

  • Login to your voicemail box
  • Press 0
  • Press 4 to enter the temporary greeting menu
  • Press 2 to remove a recorded temporary message