How to Change Voice Mail Greetings in Trixbox

The default Voicemail greeting is fine but it is rather bland and quite boring.  No doubt some user would like to change the standard greeting to something more personal and meaningful. 

To do so is pretty simple.  Here are the steps: 

  1. Use your existing extension and dial *97

  2. You will be asked for your password (if you have entered one)

  3. When the Voicemail IVR starts, press 0

  4. You will then be given the choice what type of message you want to record.

  5. Choose the appropriate message you want to record.

  6. Record your message “Thank you for calling,  I am either busy or on the phone.”

  7. Review your message

  8. Re-record if you want to or if you are happy with the message, choose the option to save.

 That’s all folks!!!


If you want to replace the recorded files with your’s replace the files: greet.wav or/and busy.wav or/and unavail.wav in /var/spool/asterisk/voicemail/default/xxxx/ (where xxxx your extension number).


If you need to resample them:

sox -w -s -c 1 original.wav -r 8000 -c 1 resampled.wav

Trixbox Voicemail Greetings

Trixbox supports three different types of voicemail greetings configurable via the voicemail system.

Record a new voicemail greeting

  • From your phone, push the ‘voicemail’ button
  • Enter your PIN code (set by your administrator
  • Press 0 for ‘other options’
  • Follow the prompts to record your busy, unavailable, and/or vacation greeting


Your unavailable greeting will be used when you phone rings for a specified period of time without being answered.  As the name implies, this greeting is meant to play when you are away from the phone.


Your busy greeting will be used whenever you are on the phone and a second call comes through to your extension.  If you choose not to answer the second call, the caller will hear your busy greeting after the default ringing period (configured by your administrator)


Your vacation greeting supercedes both ‘unvailable’ and ‘busy’ greetings and plays for all incoming calls after the default ringing period (configured by your administrator).  The vacation greeting is intended for holidays and sick days.  Once recorded, it is automatically active for your voicemail box.  You must disable the greeting via the voicemail system in order to restore your unavailable and busy greetings.

Will my greetings be overwritten if I set a vacation greeting?

Remember – each greeting type is recorded into an independent sound file.  They are not dependent on each other. So your greetings will not be overwritten even if you set a vacation greeting

How to remove a Vacation greeting:

  • Login to your voicemail box
  • Press 0
  • Press 4 to enter the temporary greeting menu
  • Press 2 to remove a recorded temporary message