To call in and retrieve your voicemail from external phone is as easy as simply calling your number and retrieve your voice mail. This can be done easily if you have IVR enabled in your new TRIXBOX system.
Five simple steps:
Call my number and when the Digital Receptionist answers, I will dial my extension number prefixing it with an *.E.g. My extension number is 2001, so when the DR answers me, I will dial *2001
I will then be ask to leave a voicemail, but instead, I will dial * again.
DR will ask for a password to be followed by the # key.
I enter my password followed by #
DR will then give me my voice mail if there is any.
Trixbox supports three different types of voicemail greetings configurable via the voicemail system.
Record a new voicemail greeting
From your phone, push the ‘voicemail’ button
Enter your PIN code (set by your administrator
Press 0 for ‘other options’
Follow the prompts to record your busy, unavailable, and/or vacation greeting
Your unavailable greeting will be used when you phone rings for a specified period of time without being answered. As the name implies, this greeting is meant to play when you are away from the phone.
Your busy greeting will be used whenever you are on the phone and a second call comes through to your extension. If you choose not to answer the second call, the caller will hear your busy greeting after the default ringing period (configured by your administrator)
Your vacation greeting supercedes both ‘unvailable’ and ‘busy’ greetings and plays for all incoming calls after the default ringing period (configured by your administrator). The vacation greeting is intended for holidays and sick days. Once recorded, it is automatically active for your voicemail box. You must disable the greeting via the voicemail system in order to restore your unavailable and busy greetings.
Will my greetings be overwritten if I set a vacation greeting?
Remember – each greeting type is recorded into an independent sound file. They are not dependent on each other. So your greetings will not be overwritten even if you set a vacation greeting